From e8a2ccd6691c216e8aae8427b573c9cf8986470c Mon Sep 17 00:00:00 2001 From: Brett Bond Date: Fri, 18 Sep 2026 16:57:34 +1000 Subject: [PATCH 1/3] docs: notifications start disabled on new stores Update Support & Notifications, Shop Sync and Subscription Settings to reflect that new stores ship customer notifications disabled (except Email Changed and Admin Order Notification). Lists what to enable, keeps disable guidance for older stores, notes the renewal reminder dependency and the emails that send regardless of the toggle. Co-Authored-By: Claude Opus 5 --- content/docs/apps/shop-sync.mdx | 6 +++--- .../subscription-settings.mdx | 4 ++-- .../get-started/support-and-notifications.mdx | 19 +++++++++++-------- 3 files changed, 16 insertions(+), 13 deletions(-) diff --git a/content/docs/apps/shop-sync.mdx b/content/docs/apps/shop-sync.mdx index dc6f91e..95a69b9 100644 --- a/content/docs/apps/shop-sync.mdx +++ b/content/docs/apps/shop-sync.mdx @@ -12,7 +12,7 @@ Line item properties used for personalized products are included on synced Shopi **Preparing to Go Live?** -Confirm Shop Sync shows a green **Connected** badge, Shopify products have SKU codes, and your fulfillment location is created in the Shop Sync settings. If Shopify will handle fulfillment and customer communication, disable duplicate NEXT notifications while keeping the notices your team still wants NEXT to send. +Confirm Shop Sync shows a green **Connected** badge, Shopify products have SKU codes, and your fulfillment location is created in the Shop Sync settings. If Shopify will handle fulfillment and customer communication, keep the matching NEXT notifications off (they start disabled on new stores, or **Disable** them if they are Active) and enable the notices your team still wants NEXT to send. @@ -131,9 +131,9 @@ Now that your Shopify store is synced with Shop Sync, there are several setup st * [Notification Settings](/docs/start-here/get-started/support-and-notifications)\* * [Add Payment Providers](/docs/start-here/get-started/add-payment-providers) -\* Merchants using [**Shop Sync**](/docs/apps/shop-sync) to send Next Commerce orders to Shopify for fulfillment and customer communication may elect to **Disable** most Notifications. +\* Customer notifications start disabled on new stores. Merchants using [**Shop Sync**](/docs/apps/shop-sync) to send Next Commerce orders to Shopify for fulfillment and customer communication can leave the notifications Shopify sends turned off, or **Disable** them on older stores where they are still Active. -It is recommended to keep the below notifications Active in most merchant scenarios: +Refunds and subscriptions are handled in NEXT, so enable the below notifications in most merchant scenarios: * Refund Notification * Subscription Canceled Notification diff --git a/content/docs/manage/subscriptions-guide/subscription-settings.mdx b/content/docs/manage/subscriptions-guide/subscription-settings.mdx index b7f0361..8170e3d 100644 --- a/content/docs/manage/subscriptions-guide/subscription-settings.mdx +++ b/content/docs/manage/subscriptions-guide/subscription-settings.mdx @@ -32,11 +32,11 @@ Configure settings related to the handling of failed subscription renewal paymen ### Notifications -Configure **Upcoming Renewal Notifications** to notify your customers via email of upcoming recurring billing events, either for all billing events, or only prior to the first recurring charge in a subscription. +Configure **Upcoming Renewal Notifications** to notify your customers via email of upcoming recurring billing events, either for all billing events, or only prior to the first recurring charge in a subscription. These reminders only send while the Subscription Renewal Notification is enabled. From this card you can also choose whether to trigger the sending of the Order Confirmation [**notification**](/docs/start-here/get-started/support-and-notifications#notifications) on recurring orders. -The available Subscription Notifications are as follows. It's recommended that all of these should be set to Active in your store's [**Notifications Settings**](/docs/start-here/get-started/support-and-notifications#notifications). +The available Subscription Notifications are as follows. They start disabled on new stores, and it's recommended that all of these are enabled in your store's [**Notifications Settings**](/docs/start-here/get-started/support-and-notifications#notifications). * **Subscription Renewal Notification** * **Subscription Canceled Notification** diff --git a/content/docs/start-here/get-started/support-and-notifications.mdx b/content/docs/start-here/get-started/support-and-notifications.mdx index 7ebdb40..977d111 100644 --- a/content/docs/start-here/get-started/support-and-notifications.mdx +++ b/content/docs/start-here/get-started/support-and-notifications.mdx @@ -8,7 +8,7 @@ To ensure your customers receive timely notifications from your store, it's impo **Preparing to Go Live?** -Confirm your Default From Address uses a verified [**Email Sending Domain**](/docs/start-here/get-started/link-domains#email-sending-domains), and preview key customer notifications before accepting live orders. If Shopify will send most customer emails through Shop Sync, disable duplicate NEXT notifications but keep refund and subscription notices active unless your team has a different customer-communication plan. +Confirm your Default From Address uses a verified [**Email Sending Domain**](/docs/start-here/get-started/link-domains#email-sending-domains), and enable and preview the customer notifications you need before accepting live orders. New stores start with customer notifications disabled, so customers receive almost no order email until you turn them on. If Shopify will send most customer emails through Shop Sync, keep the matching NEXT notifications off, but enable refund and subscription notices unless your team has a different customer-communication plan. @@ -18,18 +18,21 @@ From the **Settings > Notifications** menu you can view a list of all the transa Notification emails use your store's [**Branding Settings**](/docs/start-here/get-started/general-settings-and-branding#store-branding) in the header and design. -By default all notifications are set to **Active.** Choose **Disable** to suppress certain notifications from being sent. +New stores start with customer notifications set to **Disabled**, apart from Email Changed and the Admin Order Notification. Choose **Enable** on each notification you want your customers to receive. Stores created before this change keep their existing settings, so review the list and **Disable** anything you don't want sent. The current notification templates use a refreshed transactional email design, so preview the live examples before changing brand styling or support copy. -Merchants using [**Shop Sync**](/docs/apps/shop-sync) to send NEXT orders to Shopify for fulfillment and customer communication may elect to **Disable** most Notifications. - -It is recommended to keep the below notifications Active in most merchant scenarios: +Most stores should enable at least: +* Order Confirmation and the shipping notifications (Order Shipped, plus the delivery notifications if you use [**Delivery Tracking**](/docs/apps/delivery-tracking)) * Refund Notification -* Subscription Canceled Notification -* Subscription Renewal Notification -* Subscription Update Payment Notification +* Subscription Canceled Notification, Subscription Renewal Notification and Subscription Update Payment Notification, if you sell subscriptions + +The Upcoming Renewal reminders in [**Subscription Settings**](/docs/manage/subscriptions-guide/subscription-settings#notifications) only send while the Subscription Renewal Notification is enabled. + +Merchants using [**Shop Sync**](/docs/apps/shop-sync) to send NEXT orders to Shopify for fulfillment and customer communication should keep the NEXT notifications that Shopify already sends turned off, or **Disable** them on older stores where they are still Active, so customers don't get the same email twice. Refunds and subscriptions are handled in NEXT, so keep the Refund and subscription notifications enabled. + +A few emails send regardless of their setting: Order Invoiced, gift card delivery and payment collected. Resending an email from an order or subscription in the dashboard also sends it, even when that notification is disabled. ### **Notifications Settings** From ad9f83f0b733c11ac09721e2cb95c8d00cc3ce2b Mon Sep 17 00:00:00 2001 From: Brett Bond Date: Fri, 18 Sep 2026 17:15:03 +1000 Subject: [PATCH 2/3] docs: date the notifications default change Co-Authored-By: Claude Opus 5 --- .../docs/start-here/get-started/support-and-notifications.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/docs/start-here/get-started/support-and-notifications.mdx b/content/docs/start-here/get-started/support-and-notifications.mdx index 977d111..cfb9c25 100644 --- a/content/docs/start-here/get-started/support-and-notifications.mdx +++ b/content/docs/start-here/get-started/support-and-notifications.mdx @@ -18,7 +18,7 @@ From the **Settings > Notifications** menu you can view a list of all the transa Notification emails use your store's [**Branding Settings**](/docs/start-here/get-started/general-settings-and-branding#store-branding) in the header and design. -New stores start with customer notifications set to **Disabled**, apart from Email Changed and the Admin Order Notification. Choose **Enable** on each notification you want your customers to receive. Stores created before this change keep their existing settings, so review the list and **Disable** anything you don't want sent. +New stores start with customer notifications set to **Disabled**, apart from Email Changed and the Admin Order Notification. Choose **Enable** on each notification you want your customers to receive. Stores created before September 17, 2026 keep their existing settings, so review the list and **Disable** anything you don't want sent. The current notification templates use a refreshed transactional email design, so preview the live examples before changing brand styling or support copy. From 6dc303c76bd04cda96f90ec003fdac36bd0f0901 Mon Sep 17 00:00:00 2001 From: Brett Bond Date: Fri, 18 Sep 2026 18:24:54 +1000 Subject: [PATCH 3/3] review: address Kilo findings (#45) Co-Authored-By: Claude Opus 5 --- content/docs/apps/shop-sync.mdx | 4 ++-- .../start-here/get-started/support-and-notifications.mdx | 6 +++--- 2 files changed, 5 insertions(+), 5 deletions(-) diff --git a/content/docs/apps/shop-sync.mdx b/content/docs/apps/shop-sync.mdx index 95a69b9..97d65dc 100644 --- a/content/docs/apps/shop-sync.mdx +++ b/content/docs/apps/shop-sync.mdx @@ -12,7 +12,7 @@ Line item properties used for personalized products are included on synced Shopi **Preparing to Go Live?** -Confirm Shop Sync shows a green **Connected** badge, Shopify products have SKU codes, and your fulfillment location is created in the Shop Sync settings. If Shopify will handle fulfillment and customer communication, keep the matching NEXT notifications off (they start disabled on new stores, or **Disable** them if they are Active) and enable the notices your team still wants NEXT to send. +Confirm Shop Sync shows a green **Connected** badge, Shopify products have SKU codes, and your fulfillment location is created in the Shop Sync settings. If Shopify will handle fulfillment and customer communication, turn off the matching NEXT notifications. On new stores, leave them off (they start disabled). On older stores where they are still Active, choose **Disable**. Then enable the notices your team still wants NEXT to send. @@ -131,7 +131,7 @@ Now that your Shopify store is synced with Shop Sync, there are several setup st * [Notification Settings](/docs/start-here/get-started/support-and-notifications)\* * [Add Payment Providers](/docs/start-here/get-started/add-payment-providers) -\* Customer notifications start disabled on new stores. Merchants using [**Shop Sync**](/docs/apps/shop-sync) to send Next Commerce orders to Shopify for fulfillment and customer communication can leave the notifications Shopify sends turned off, or **Disable** them on older stores where they are still Active. +\* Customer notifications start disabled on new stores. Merchants using [**Shop Sync**](/docs/apps/shop-sync) to send Next Commerce orders to Shopify for fulfillment and customer communication should keep the NEXT notifications that Shopify already sends turned off, or **Disable** them on older stores where they are still Active. Refunds and subscriptions are handled in NEXT, so enable the below notifications in most merchant scenarios: diff --git a/content/docs/start-here/get-started/support-and-notifications.mdx b/content/docs/start-here/get-started/support-and-notifications.mdx index cfb9c25..42a76f4 100644 --- a/content/docs/start-here/get-started/support-and-notifications.mdx +++ b/content/docs/start-here/get-started/support-and-notifications.mdx @@ -18,13 +18,13 @@ From the **Settings > Notifications** menu you can view a list of all the transa Notification emails use your store's [**Branding Settings**](/docs/start-here/get-started/general-settings-and-branding#store-branding) in the header and design. -New stores start with customer notifications set to **Disabled**, apart from Email Changed and the Admin Order Notification. Choose **Enable** on each notification you want your customers to receive. Stores created before September 17, 2026 keep their existing settings, so review the list and **Disable** anything you don't want sent. +New stores start with customer notifications set to **Disabled**, apart from Email Changed and the Admin Order Notification. Choose **Enable** on each notification you want your customers to receive. Stores created before September 17, 2026 keep their existing settings. Customer notifications were Active by default before then, so go through the whole list and **Disable** anything you don't want sent. The current notification templates use a refreshed transactional email design, so preview the live examples before changing brand styling or support copy. Most stores should enable at least: -* Order Confirmation and the shipping notifications (Order Shipped, plus the delivery notifications if you use [**Delivery Tracking**](/docs/apps/delivery-tracking)) +* Order Confirmation and the shipping notifications (Order Shipped, plus the delivery notifications if you use [**Delivery Tracking**](/docs/apps/delivery-tracking)), unless Shopify sends these emails through Shop Sync * Refund Notification * Subscription Canceled Notification, Subscription Renewal Notification and Subscription Update Payment Notification, if you sell subscriptions @@ -32,7 +32,7 @@ The Upcoming Renewal reminders in [**Subscription Settings**](/docs/manage/subsc Merchants using [**Shop Sync**](/docs/apps/shop-sync) to send NEXT orders to Shopify for fulfillment and customer communication should keep the NEXT notifications that Shopify already sends turned off, or **Disable** them on older stores where they are still Active, so customers don't get the same email twice. Refunds and subscriptions are handled in NEXT, so keep the Refund and subscription notifications enabled. -A few emails send regardless of their setting: Order Invoiced, gift card delivery and payment collected. Resending an email from an order or subscription in the dashboard also sends it, even when that notification is disabled. +A few emails send regardless of their setting: the Order Invoiced notification, plus the emails for gift card delivery and payment collected. Resending an email from an order or subscription in the dashboard also sends it, even when that notification is disabled. ### **Notifications Settings**