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Support

Supported scope

Support for the 0.1 line is limited to the tested operations and runtimes in COMPATIBILITY.md: Chat Completions, Responses, and Models on Node.js 22 and 24. Node.js 26 is advisory. Inherited OpenAI methods and future provider or CometAPI-specific resources are outside this support contract.

Published support begins after the corresponding package is independently verified from npm. Builds and mocks are not registry support evidence.

Getting help

Use the canonical repository issue templates for:

  • Reproducible SDK bugs
  • Documentation problems
  • Compatibility reports
  • Focused feature proposals aligned with the roadmap

Open SDK support requests at https://github.com/cometapi-dev/cometapi-node/issues or contact support@cometapi.com. Do not use public issues for vulnerabilities; follow SECURITY.md.

Include the package version, Node.js version, OpenAI dependency version, module format, minimal reproduction, and redacted error output. Never post an API key, authorization header, customer prompt, or sensitive response.

Account and billing help

Create and manage API keys at https://www.cometapi.com/console/token. The SDK repository does not adjudicate account access, balances, invoices, quotas, or provider availability. Contact support@cometapi.com for account and billing help.

You are responsible for all usage and charges incurred with your keys.

What maintainers need

Useful reports answer:

  1. Which supported operation and mode failed?
  2. Did it fail in ESM or CommonJS?
  3. Can the issue be reproduced with mocked transport?
  4. Which exact cometapi, openai, and Node.js versions are installed?
  5. Does npm ls openai --all show more than one effective installation?

Response times are not guaranteed.