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[DOCS-15401] Align GovCloud password reset troubleshooting with the portal UI #39294

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[DOCS-15401] Align GovCloud password reset troubleshooting with the portal UI #39294

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Align GovCloud password reset troubleshooting with the portal UI
OliviaShoup Aug 18, 2026
7f371c6
Correct the password reset CTA label and name Salesforce Identity
OliviaShoup Aug 18, 2026
cbba411
Merge branch 'master' into olivia/govcloud-password-reset-ui
OliviaShoup Aug 19, 2026
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6 changes: 4 additions & 2 deletions hugo/content/en/account_management/guide/manage-your-support-tickets.md
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Expand Up @@ -121,11 +121,13 @@ Make sure your full username includes the `.ddgov.support` suffix.

### Password reset not received

Click **Forgot Password** and follow the process with your full username (with the `.ddgov.support` suffix). If you still do not receive the email, add `ddog-gov.com` to your email allowlist.
Click **Forgot Your Password?** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in **Enter your username**. If you still do not receive the email, add `ddog-gov.com` to your email allowlist.

@buraizu buraizu Aug 19, 2026

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**Enter your username** is a bare bolded phrase here, which reads ambiguously as either an instruction or a field name. The parallel phrase later in the same section (its **Enter your email address** field) qualifies it with "field," so this line is inconsistent.

Suggested change
Click **Forgot Your Password?** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in **Enter your username**. If you still do not receive the email, add `ddog-gov.com` to your email allowlist.
Click **Forgot Your Password?** to open the **Reset Your Password** page, then enter your full username, including the `.ddgov.support` suffix, in the **Enter your username** field. If you still do not receive the email, add `ddog-gov.com` to your email allowlist.


If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This control takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username.

@buraizu buraizu Aug 19, 2026

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The new paragraph is about not knowing your username, not about a password-reset email that never arrived, but it's nested under the Password reset not received heading. Should this be moved, or given its own heading?

Also, **Forgot your username?** capitalizes differently than the sibling label **Forgot Your Password?** used at lines 124 and 130 in this same PR. Could you please confirm if this is the exact casing shown in the UI?

@buraizu buraizu Aug 19, 2026

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"Control" is jargon-adjacent for a clickable button/link. Plain language is clearer for readers.

Suggested change
If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This control takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username.
If you do not know your username, click **Forgot your username?**, then click **Use Your Email Address**. This link takes you out of the GovCloud support portal and opens Salesforce Identity. That page is also titled **Reset Your Password**, but its **Enter your email address** field takes your work email address, not your `.ddgov.support` username.


### Registration error

Your account may already exist. Click **Forgot Password** and enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`). If you are still unable to access your account, contact `support@ddog-gov.com`.
Your account may already exist. Click **Forgot Your Password?**, then enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`), in **Enter your username**. If you are still unable to access your account, contact `support@ddog-gov.com`.

@buraizu buraizu Aug 19, 2026

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Suggested change
Your account may already exist. Click **Forgot Your Password?**, then enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`), in **Enter your username**. If you are still unable to access your account, contact `support@ddog-gov.com`.
Your account may already exist. Click **Forgot Your Password?**, then enter your full username, including the `.ddgov.support` suffix (for example, `[name]@[domain].ddgov.support`), in the **Enter your username** field. If you are still unable to access your account, contact `support@ddog-gov.com`.


{{% /site-region %}}

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